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United Integral strives to provide outstanding
customer service and is ready to solve your questions whenever possible. Before
you contact us, see if we can quickly answer your question in our Frequently
Asked Questions. Can't answer your question?
Contact Us!
Shopping
Ordering
Delivery and Returns
Technical Issues
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Shopping
United Integral strives to provide you with a streamlined, easy to use, and
secure marketplace. Shopping with United Integral is just a few clicks away!
In order to finalize a purchase you will need to register as a new customer on
the website. All of the personal information you provide is secure and privately
stored as per our Privacy Policy. With Secure Socket Layer (SSL) technology in
place we guarantee your personal information is safe as it is stored on our
website. As outlined in the Privacy Policy none of your information is ever sold
or given out, including but not limited to your email address, home address,
phone number, or any other private details.
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Shopping Online
To navigate the website either enter the item you are looking for in the search
bar or browse by using the category menu on the left sidebar. Once you find the
product you are looking for add it to your cart, this will bring up your basket
with the item included. If you're ready to checkout at this point, look for the
checkout button. If you wish to shop some more, feel free to keep looking, your
basket information is saved until you checkout or clear the items.
When you click the checkout button, the website will ask you to register or
login if you have not already. If you have not yet registered, a simple
registration page will appear, your password is completely secure, not even
United Integral employees can view your password. All other information is
strictly private to use for your orders only. If you are already registered on
the website you will only need to enter your login information.
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Finding your Accessories
While United Integral tries to make our website as
easy to use as possible, we do realize that sometimes it's hard to find what
you're looking for. The categories are in place to help you filter down to a
particular device that we may carry accessories for. You can also try narrowing
your search or using the advanced search option.
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Item Availability
Although our inventory is constantly updated to
reflect real-time sales, it is possible for an item to be sold right before it
runs out of stock. If you order an item that is backordered, you will be
notified immediately and a full refund will be issued. This will also serve as
extra notification for United Integral and you should expect the item to be back
in stock very soon.
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Promotion Codes and Special Offers
United Integral will occasionally offer promotional
coupon codes and special offerings or bundles. This is our way of saying thanks
to our valued customers. Promotional codes may vary in type, if you have any
issues using a promotional code please Contact Us.
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Privacy Policy
United Integral is committed to your privacy and
security. We understand when you shop online you want to know your private
information is kept safe and secure. United Integral strives to keep up to date
technology running that ensures your privacy is not breached. If you ever feel
your information has been compromised, United Integral will work to re-secure
your account so that only you will have access. Please refer to our Privacy
Policy page for our full policy on your private information.
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Terms and Conditions
United Integral makes all information regarding the
terms and conditions of use of our website as easy accessible as possible. We
understand you are looking for a safe and secure place to do your online
shopping and United Integral promises to give you that. By shopping at United
Integral you agree to shop in agreement with all of our public policies. If you
feel that there is something we have not covered, please Contact Us and our
customer service team will be happy to provide you with all the necessary
information to ensure you feel safe shopping on our website.
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Ordering
Once you've placed an order with United Integral,
we work around to clock to ensure the order gets to you in a timely manner. If
at anytime you feel there is an unnecessary delay with your order Contact Us and
we will resolve the issue for you as quickly as possible.
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Order Processing
Orders are processed and shipped out during normal
operating hours (Monday through Friday, excluding the holidays listed on our
Contact page) We try our best to ship the package within 2 business days and you
will be notified by email with the tracking information once your order has been
handed to the carrier. Please refer to the Shipping Policy for a more detailed
view of our order process.
Your account is automatically charged upon
placement of your order to increase the speed at which we process your orders.
If at anytime we are unable to ship your package within a reasonable time, you
will be contacted and a refund will be immediately issued. Please refer to our
Returns Policy for any other refund inquiries.
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Payment Options
United Integral currently accepts payments through
the following gateways:
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All major credit cards (Vista, MasterCard,
American Express, Discover; Processed through PayPal)
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PayPal
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Google Checkout
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Check (E-Check processed through PayPal)
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Purchase Order and Mail Order are for
authorized users only. If you choose any of these methods before prior
authorization, you will be contacted and your order will be cancelled
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Payment Processing and Security
United Integral has integrated with Thawte to
ensure your payments are secure while they are being processed. The Secure
Socket Layer (SSL) technology provides 256-bit encryption of all your private
information as it is processed through our system. This guarantees a safe and
secure environment for your private information when placing your orders with
United Integral.
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Pricing
All products listed on United Integral's site do
not include tax where applicable. Currently United Integral only charges tax to
customers who reside within California unless the buyer is exempt (Documentation
to prove this is required prior to purchase). United Integral also offers
wholesale prices to reseller's, please contact the United Integral wholesale
department for any reseller inquiries.
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Order History
United Integral keeps track of all orders placed in
our system. This means you can always return to access any recent order
information in your account. This order history is not used in any way that will
breach our Privacy Policy, but provided as a convenience to our customers to
keep track of their own orders. United Integral is the sole owner of this Order
History and is free to use this information within the limits of the Privacy
Policy, namely aggregate statistics regarding consumer patterns.
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Order Cancellation
If you wish to make changes to or cancel your order
prior to it being shipped, please call our Customer Service at (877) 297-5783 or
(626) 628-9888 during normal operating hours (M-F, 9-5:30 PST). If we are
contacted prior to the order being shipped no fees will be incurred. However if
the order has already been shipped, the package must be returned in accordance
with our Return Policy.
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Delivery and Returns
United Integral aims to ship your package within 1-2 business days. Please
understand that unexpected volume, weather conditions, problems with the
carrier, and many other factors can attribute to a delay with your package. For
more details view our Shipping Policy. Any problems with DOA items, missing
items, or missing packages can be viewed in detail within our Return Policy.
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Order Delivery
Please make sure to give a reasonable amount of time for the package to ship.
Check the tracking information on your order for any status updates on the
package's location. Expect a delay for any local bad weather or other conditions
that can cause a delay in the delivery time. You will not receive tracking
information until United Integral has handed your package to the expected
carrier, although we rely on the carrier to keep the tracking status of your
package updated, this is not always the case. Please understand that although we
will use every option within our power to ensure your package arrives to you,
once the package is handed to the carrier it is no longer within our control.
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United States -
For shipping purposes the
United States also includes all of its' minor outlying islands as
characterized in shipping standards. All US packages include tracking
information that, in accordance to carrier policy, is updated every day once
the package is in transit. Orders to Hawaii, Alaska, Puerto Rico, U.S.
Virgin Islands, Guam, APO, FPO & P.O Box addresses are sent via USPS First
Class and Priority Mail only. If at anytime you feel your package is no
longer moving, please feel free to contact United Integral as to your
options. If at anytime a package is lost by the carrier and this is
confirmed after contact between the carrier and United Integral, the package
is covered under United Integral Policy to be reshipped. Once the item is
handed to the carrier, United Integral is not responsible for delays in
transit, including but not limited to, computer or electronic interruptions,
mechanical or electrical breakdowns, strikes, riots, severe weather
conditions, acts of God, or any other force beyond our reasonable control.
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Canada -
Shipments to Canada are not tracked.
The number sent to you is your Custom Forms ID, this number will not update
with any tracking information until it is delivered. Please allot an extra
amount of time for the package to arrive as it is usual for packages to
experience delays in customs. Once the package is handed to the carrier, it
will take 7-14 days for the package to arrive. If you do not receive
the package within the estimated timeframe, please call your local customs
office to determine if your package has been withheld for any reason.
Once the item is handed to the carrier, United Integral is not
responsible for delays in transit, including but not limited to, computer or
electronic interruptions, mechanical or electrical breakdowns, strikes,
riots, severe weather conditions, acts of God, or any other force beyond our
reasonable control.
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Tracking Information
A tracking number is provided to you as soon as your order has been package and
prepared for pickup with the carrier. When checking your tracking number please
check to make sure that there is not a problem with the carrier's tracking
website. United Integral also employs a third-party shipping carrier which can
delay certain tracking updates, but your package will still be in transit.
Sometimes the carrier does not immediately update your tracking information,
sometimes tracking information is not updated until it is delivered to its'
destination. International orders cannot be tracked, the number attached to your order is a Customs ID number not a
tracking number. Please give international orders an extra amount of time to ship and pass through customs.
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Package Not Received
If at any time you feel that your package is well beyond the shipping timeframe
allotted, please check to make sure the package wasn't sent to a second unit or guest house. Check for a
note from the shipping carrier explaining the attempted delivery of the package. Also try giving your local postal office a call to see if they have your package on hold for any reason.
If you cannot determine the cause, United Integral will provide you with options
and also confirm with the shipping carrier to determine the best possible
solution to the problem. If we conclude that the package was lost or not
delivered for any reason, your order will either be reshipped or refunded.
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Wrong / Defective Item
If the item you received is not the item you ordered, or the item you ordered was defective, please contact our
customer service department to arrange an exchange for the correct item. Please look at our
Returns and Refund Policy for further details regarding any RMA information.
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Item Missing
We sincerely apologize for the mistake. If the package shows any sign of
tampering or damage, please do not open the package. Contact United Integral and
we will communicate with the carrier on your behalf to determine the resolution
to the problem. If the item is undamaged and properly sealed, please contact our
customer service department to arrange for a reshipment of missing items.
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Local Pickup
At this time United Integral does not allow for local pickups on any of our web orders.
Unless otherwise pre-authorized, local pick-ups will be addressed on location as
best fits the situation. This right is entirely up to United Integral as to the
handling of the order. We apologize for
the inconveniences as we work on accommodating all of our customer requests.
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Technical Support
United Integral has technicians working around the clock to ensure that our website is running as smooth as possible. If you have any problems shopping with United Integral, please contact us.
As we continue working on the website, please understand that unforeseen issues may arise and that a United Integral technician will be fixing a reported problem as soon as possible.
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Multiple / Late Order E-Mails
Although United Integral is working around the clock to make your shopping experience as smooth and easy
as possible, sometimes our order synchronization system does not update your order and send you tracking information right away. This means a United Integral sales representative will manually update your
order when we catch the error, so tracking information can be sent even after your order has arrived at your shipping destination. United Integral apologizes for this inconvenience as we work on finding a
solution to this technical error.
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This FAQ is in place as a easily accessible resource when
dealing with your order issues. Please do not hesitate to
Contact United Integral for any information regarding your order. Also let
us know if you feel there should be any other information in this FAQ that we
have not already included.
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